Lemei
Shipping Policy
Delivery within Italy with Poste Italiane. Flat rate €5.90, 2 to 5 working days.
Last updated: 25 October 2026
Where we deliver
We deliver to addresses in Italy only, including Sicily, Sardinia and the other islands. We do not deliver to Campione d'Italia (postcode 22061) or Livigno (postcode 23041), and we do not deliver to San Marino, Vatican City or any other country. Checkout does not accept these addresses.
Where orders are sent from
All orders are packed and sent from our address in Milan: LEMEI di Alessandra Marangione, Via Giuseppe Compagnoni 60, 20129 Milano (MI), Italy.
Carrier
All orders are delivered by Poste Italiane with a tracked parcel service.
Delivery cost
| Destination | Service | Cost (IVA included) |
|---|---|---|
| Italy | Poste Italiane, tracked | €5.90 per order |
The delivery cost is the same for every order, whatever the number of items. It is shown in the cart and at checkout before you pay. There is no minimum order value and no other charge.
Delivery times
| Step | Time |
|---|---|
| Order handling (we pack your order and hand it to Poste Italiane) | Within 1 working day |
| Transit with Poste Italiane | 1 to 4 working days |
| Total from order to delivery | 2 to 5 working days |
Working days are Monday to Friday, excluding Italian public holidays. Orders placed on a Saturday, Sunday or public holiday are handled on the next working day.
Tracking
When your order leaves us, we email you the Poste Italiane tracking code. You can follow the parcel on the Poste Italiane website or app, and check the order status on our Track Your Order page.
Taxes and duties
All orders are sent within Italy, so there are no customs duties or import taxes. Our prices and the delivery cost already include 22% IVA.
If nobody is home
If the parcel cannot be delivered, Poste Italiane leaves a notice saying where and until when you can collect it. If the parcel comes back to us uncollected, we contact you to arrange a new delivery or a refund.
Late, lost or damaged parcels
If your parcel has not arrived within 5 working days of dispatch, or arrives damaged, write to support@lemei-factory.com with your order number (and a photo if it is damaged). We open a claim with Poste Italiane and, if the parcel is lost or the goods are damaged, we send a replacement or refund you in full, as you prefer. You do not need to wait for the outcome of the claim.
Questions
Email support@lemei-factory.com. See also our Return & Refund Policy.